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B&D Hamilton Consulting
offers competent, fast Tier 3 support with a personal touch. Saving clients time and money.

Our goal is not to provide answers, but to educate our clients on "how and where to find the right solutions."
 
 
Terry Moore

Technical Manager, Avaya

Mike Langley
Senior Services Engineer, Avaya Inc

Scott Bowyer

Software Development Engineer III, Avaya
 
   


Brett Hamilton
- President/Senior Consultant

Over 40 years experience in the telecommunications industry as a dedicated employee of corporate America.

The previous 30 years were in support of AT&T, Lucent, and Avaya global customers in a Tier 3 Engineering role. Our goal is to provide timely, results-driven solutions and support to our growing customer base. We offer Tier 3 Level support with a personal touch at an affordable rate saving our clients valuable time and money.

Services -                      Most issues can be resolved Today
We provide a Tier 3 level of support for all Definity / Communication Manager  Platforms. Not many can offer these services.

Subject Matter Expert - Definity Software Corruption repair, administration, features, hardware and software troubleshooting, MST, networking, provisioning, upgrades and additions, patching, firmware updates, backup and restore. Connectivity, logins, passwords, secret-key authentication, permissions, user-profiles, webProfiles, remote-access, SAMP/MPC, RFA licensing, Main, ESS, LSP server configurations

Develop and provide tools and training solutions to users that install and service Definity / Communication Manager products and adjuncts more


Diane Hamilton - Partner/Senior Consultant

"Retired" in 2001 after 32 years with Bell, AT&T, Lucent, and Avaya. 30 years in the CWA. AT&T Operator, Frameman, Switchman, PBX Installer/Repairman at NASA and in Downtown Houston, Texas. Tier 2 CSSO tech in Atlanta, then Denver for 8 years. Final 2 years in management with the Definity Help Line as a Tier 3 Toll Fraud Engineer



Support Forum Links
www.iaug.org
www.pbxinfo.com
www.pbxtech.info
www.sundance-communi
cations.com

www.tek-tips.com

Contact us:
B&D Hamilton Consulting
+1 303 507-6524
Magnolia, TX  77355

AvayaTier3@live.com


 


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